Assistant Manager – South Kensington APPLY NOW
G’day Mate!
Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers.
Job Summary
We are seeking a motivated and talented individual to join our team as an Assistant Cafe Manager in the specialty coffee industry. In this role, you will play a vital role in supporting the overall operations and management of our specialty coffee shop. You will assist the Store Manager in overseeing daily operations, ensuring exceptional customer service, and maintaining a positive and engaging work environment. If you have a passion for specialty coffee, a strong work ethic, and excellent leadership skills, we invite you to apply.
Responsibilities
Assist the Cafe Manager in all aspects of daily operations, including opening and closing procedures, inventory management, and leading the team
Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and resolving customer concerns or issues promptly
Train, mentor, and motivate staff members, fostering a positive and collaborative work environment
Collaborate with the Store Manager to develop and implement operational strategies to achieve sales targets and maximise profitability
Monitor and maintain stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to ensure product availability
Oversee the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team
Assist in organising and coordinating special events, promotions, and marketing initiatives to drive customer engagement and increase sales
Uphold strict adherence to health and safety regulations, ensuring a clean and hygienic work environment
Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team
Requirements
Previous experience in the specialty coffee industry or a similar role is necessary, with a strong emphasis on specialty coffee knowledge and skills
Strong passion for specialty coffee and a deep understanding of brewing techniques, coffee origins, and flavour profiles
Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques
Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship
Proven leadership abilities with the ability to effectively train, motivate, and develop a team
Exceptional customer service skills with a friendly and approachable demeanour
Excellent organisational and time management skills, with the ability to multitask in a fast-paced environment
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Knowledge of inventory management, and point-of-sale systems
Flexible availability, including weekends and holidays
A positive attitude, a willingness to learn, and a strong commitment to teamwork
Food handling certification and knowledge of health and safety regulations is a plus