Café Manager - South Kensington APPLY NOW
G’day Mate!
Urban Baristas is a specialty coffee company originating from Australia, known for its commitment to quality coffee and the vibrant Australian brunch culture. With several cafes across London and our roastery in Bethnal Green, we strive to create exceptional coffee experiences for our customers. We believe in fostering a positive work environment and supporting the professional growth of our team members. Join us as we continue to expand and deliver outstanding coffee and service to our valued customers.
Job Summary
We are seeking a motivated and experienced individual to join our team as a Cafe Manager in the specialty coffee industry. As a manager, you will be responsible for overseeing and leading the daily operations of our specialty coffee shop. You will ensure exceptional customer service, maintain high-quality standards, and create a positive and engaging work environment. If you have a passion for specialty coffee, proven leadership skills, and a strong track record in the industry, we invite you to apply.
Responsibilities
Oversee all aspects of daily operations, including opening and closing procedures, inventory management, and team management
Ensure the highest level of customer satisfaction by delivering exceptional service, maintaining product quality, and promptly resolving customer concerns or issues
Lead, train, and inspire a team of coffee enthusiasts, fostering a positive and collaborative work environment
Develop and implement operational strategies to achieve sales targets, maximise profitability, and drive business growth
Monitor and manage stock levels of coffee beans, supplies, and merchandise, placing orders as necessary to maintain product availability
Maintain strict adherence to health and safety regulations, ensuring a clean and hygienic work environment
Uphold the quality and consistency of coffee preparation, ensuring adherence to company standards and providing guidance to the team
Organize and coordinate special events, promotions, and marketing initiatives to drive customer engagement and increase sales
Stay up-to-date with industry trends, new brewing techniques, and emerging coffee products, and share knowledge with the team
Requirements
Previous experience in the specialty coffee industry or a similar managerial role is essential, demonstrating a deep understanding of specialty coffee and its culture
Passion for specialty coffee with a strong knowledge of brewing techniques, coffee origins, and flavour profiles
Proficiency in espresso extraction, including grind adjustment, dosing, and tamping techniques
Skill in creating and pouring latte art designs, showcasing attention to detail and craftsmanship
Proven leadership abilities with a track record of effectively managing and developing a team
Exceptional customer service skills with a friendly and approachable demeanour
Excellent organizational and time management skills, with the ability to multitask in a fast-paced environment
Strong problem-solving abilities and the capacity to make sound decisions under pressure
Knowledge of inventory management, point-of-sale systems, and business operations
Flexible availability, including weekends and holidays
A positive attitude, a willingness to learn, and a strong commitment to teamwork
Food handling certification and knowledge of health and safety regulations is a plus